COVID-19 Update

Terms and Conditions

Terms and Conditions for ScotRail Products

All prices on this website are quoted in Canadian Dollars and were correct at the time of printing. ScotRail reserves the right to change prices without notice whether such changes are related or not to alterations in the rates of exchange. Many local trains in Scotland have Standard Class accommodation only.


Refunds are limited to completely unused and unvalidated Passes, tickets, and inclusive packages, and will be granted only where permitted under the terms and conditions set forth below or elsewhere in published documentation. Passes, tickets and vouchers must be returned for refunds. No refunds will be granted on partially unused parts or inclusive packages; documents must bear no evidence of having been tampered with in any way.

Where no other time for refund is specified on this website, refunds on tickets and Passes must be applied for within six months of the issue date. A cancellation charge will be deducted from all refunds. Where no other cancellation charges are specified on this website, the cancellation charge will be a minimum of 15%.

No refunds will be given on reservation/booking fees.
Trip cancellation insurance is strongly recommended.
All requests for refunds must be submitted to the office from which the Passes or tickets were purchased.

Fees and charges

Reservation fees guarantee space on a particular service, but not always a specific seat assignment

Lost tickets

ScotRail is not responsible for tickets or vouchers, which are lost, stolen, mutilated or destroyed.
Refunds cannot be authorised in such cases. Therefore, travel insurance is recommended.

Responsibility and liability

ScotRail acts only as a booking agent. ScotRail has no control over, and is not responsible for, any of the tours, Passes and other travel accommodations listed in or referred to on this website. All bookings are accepted and all tickets, Passes and vouchers are issued on the express condition that ScotRail is not responsible or liable for any loss (consequential or other-wise), damage (including but not limited to loss of or damage to Passenger' clothes, baggage, or other property whatsoever), death, injury, delay, inconvenience or irregularity caused by or arising out of or in connection with any defect in any vehicle or other land or sea conveyance used, rented or travelled in, or through the negligence, wilful misconduct or other acts, defaults or omissions of any carrier, car rental company, hotel, restaurant or other provider of goods or services.

Every booking is accepted subject to the conditions, tariffs, and regulations imposed by the rail, shipping, bus, car rental, car insurance or other companies, firms or persons concerned.

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